At J. Aaron we strive to make every project the best we’ve ever done. With wood, though, there are a few things you as a customer need to be aware of.First and foremost solid wood surfaces are NOT made of plywood and thus have different properties. Comparing a solid wood surface to a laminated surface like a dining room table top is like comparing hardwood floors to carpeted floors. They are both flat surfaces meant for walking on but that’s where the similarity ends.

Samples

The sample you’ve selected is representative of the finished product but IS NOT an exact match. This includes custom color stains and our weathered finishes. Keep an open mind.

Character

This is a bit of a gray area. One person’s character mark can be another person’s flaw. At J. Aaron we are all very knowledgeable of wood and consider ourselves experts in the field. By hiring us to make your wood surface you’re trusting us to make you a great piece you and your family can be truly proud of.

Glue Joints

Seams can, at times be felt. This happens because wood shrinks on a very small scale due to changes in its environment. The wood shrinks but the glue itself does not allowing you to feel the glue line. This is not a structural issue and tends to go away when the environment’s moisture content increases.

Knots

Wood comes with a certain degree of knots. We do our very best to remove, (or keep if requested), them but we cannot eliminate them. Some woods are clearer than others like hard maple, jatoba and ash. Others, most notably walnut, will have a few, but rarely larger than a dime and always smooth and structurally sound.

The Production Drawing

The production drawing is exactly what will be produced and supersedes ALL verbal and written communication regarding the production of your order, even the written description on your quote. It must be approved in its entirety before your order can be cut.

Special Finishes / Textures

Specialty options like distressing are art forms. It is important to know that by choosing these you are hiring us to do what WE feel is correct. We have a saying here that it is impossible to make something perfectly imperfect. Keep an open mind when it comes to these and don’t assume the finished top will match a 5”x7” sample.

Thickness Of Slab

Though we strive for perfection we are working with wood and require a 1/8” tolerance in slab thickness. An example would be a top ordered at 1-3/4” thick can actually be 1-5/8” thick. This tolerance is always in the negative, it will never be thicker than ordered.

Preparation / Installation

Layout and design of the cabinets or other support is important. Ideally a wood countertop should be screwed down on all four corners in a fashion that does not allow for upward motion but does allow horizontal movement to accommodate expansion/contraction. The wider the top the more important this becomes as the potential for curling/cupping increases. If the cabinet layout simply does not allow for this you must let us know so we can include steel reinforcing to act as a backbone keeping the top from upward motion in the form of cupping.Proper installation is a must. Visit https://www.jaaronwoodcountertops.com/how-to-install-a-wood-countertop/ for full installation instructions.

Expansion / Contraction

Wood will expand and contract depending on the water content in the air. Air conditioning and heating will dry the air but at different rates. Plank style and edge grain construction will only change in width, not length, assuming the boards run in the long direction. End grain construction will change in both directions.

Shipments

All shipments are FOB Scottdale, GA. Shipments are sent pre-paid and will be added to the invoice. Once the shipment is received by the freight company the product becomes the sole property of the customer who takes full risk for all loss or damage incurred during transportation. All claims of damage or loss must be made by the customer against the freight company. J. Aaron LLC is not responsible for any damage, visible or not.Aaron will quote the S&H prior to the order being placed. This is based on delivery to a commercial address with a dock high. This is only an estimate. The costs may exceed the estimate resulting in a higher cost to the buyer. J. Aaron is not responsible for these added fees.
If any defect both in the workmanship or production specifications don’t meet your expectations we will be happy to accept your returned J. Aaron countertop within 30 days of your receiving it. Upon receiving your returned J. Aaron countertop, we will issue a full refund of not only the purchase price, but the original outbound shipping that was paid at the time of your order as well.All returns must obtain a return authorization number in advance, which must be issued prior to return shipment. Returns must be received in “like new” condition and include all original packaging materials.

Restrictions

Unfortunately we’re not Wal-Mart so there are some things that are not included in this policy.
  • Color will vary when compared to a sample and is not a reason for a return.
  • Grain will vary when compared to a sample and is not a reason for a return.
  • Natural wood character will vary when compared to a sample and is not a reason for a return.
  • Distressing will vary when compared to a sample and is not a reason for a return.
These are all natural aspects of the material and no one way is the correct way.
J. Aaron LLC warrants our wood countertops and table tops for 5 years against water damage, warping and glue joint separation.All of our countertops and table tops are made by craftsmen with years of experience using the highest quality products and tools available. They are designed for a lifetime of use and we are very proud of them. We are required to outline the limitations of our warranty but we strive to never have to refer to them.

Exclusions to this warranty:

Installation

All wood tops need to be installed correctly. They need to be screwed down in a fashion that allows them to expand and contract without resistance. To learn more about this visit our installation page. Incorrect installation or inadequate support will void the warranty.

Monocoat Sealer

This sealer is extremely water resistant but does need to be properly maintained in accordance with Rubio Monocoat’s recommendations. If this is done they will offer a lifetime of excellent performance against water and most common household chemicals/liquids.

Natural Movement

Solid wood countertops are not table tops and will change when the climate or environment around them change. Table tops are, for the most part, made from laminate and are in many ways more stable than a solid wood surface. Typical things to expect from a solid top are expansion/contraction, joint texture (you’ll be able to feel the glue joints at times) and checks.

Checking

Checking is when fine cracks appear in the top surface or on the board ends. It is a natural part of wood and will occur at some point in the life of all solid wood countertops, not just ours. It occurs in the boards themselves, not the glue joints. Most of the time this happens in the winter months due to dry air and will simply go away in the warmer months. They are not structural and will never become too large or cause the top to crack in half. This natural aspect of wood is not covered in our warranty but can be easily repaired/filled using a wax crayon. To reduce or eliminate checks put a humidifier in the room. This is a great idea for all your wood from trim work to solid wood doors. It’s even good for your leather furniture.

Replacement

If a countertop has to be replaced we will provide the product and cover all S&H charges. J. Aaron LLC is not responsible for labor or installation charges, or any other expenses associated with the replacement.

Unfinished Wood Surfaces

Along with fully finished surfaces we also sell Do-It-Yourself products and unfinished products. Because correct finishing techniques are so important to the product as a whole we can not offer any warranty on unfinished or DIY products.

Other Exclusions

  • This warranty does not cover products installed in any outdoor application.
  • This warranty does not cover use for any commercial purpose.
  • This warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.
  • This warranty does not cover scratches.
  • This warranty does not cover any chemical damage.
  • This warranty does not cover any failures due to inadequate support for the installation.
  • This warranty does not cover the altering of any factory applied finish.
  • This warranty does not cover countertops finished with mineral oil/butchers wax against water damage.
  • This warranty does not cover products that have not been paid in full.
  • This warranty is not transferable.
  • Routine maintenance and minor conditions such as stains, checking, shallow warping, and water spots that are a function of proper care and maintenance and which may be corrected by following the techniques specified in the Care & Maintenance Guide are not covered.
  • This warranty does not cover product installed with known or visible manufacturing defects at time of installation, including but not limited to color variance or flatness deviation beyond reasonable expectations.