At J. Aaron, we want you to be happy enough with your transaction that you not only are personally satisfied, but that you also tell your friends about your great experience with us. We also recognize that buying high-quality products of any kind online, sight unseen, can feel like a bit of a “gamble”, and we want you to be confident when you order from us. To that end, please know that we back up all of our products with the following no-hassle return and warranty policies:

Product Warranty

Starting in January of 2017 J. Aaron LLC warrants our wood countertops, butcher block countertops and table tops with a limited transferable lifetime warranty against water damage, warping and significant glue joint separation.

Prior to 2017 all products came with a 5 year limited nontransferable warranty.

All of our countertops and table tops are made by craftsmen with years of experience using the highest quality products and tools available. They are designed for a lifetime of use and we are very proud of them. We are required to outline the limitations of our warranty but we strive to never have to refer to them.

Exclusions to this warranty:

  • This warranty does not cover products installed in any outdoor application.
  • This warranty does not cover use for any commercial purpose.
  • This warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance.
  • This warranty does not cover scratches.
  • This warranty does not cover any chemical damage.
  • This warranty does not cover any failures due to inadequate support for the installation.
  • This warranty does not cover the altering of any factory applied finish.
  • This warranty does not cover staining.
  • This warranty does not cover products that have not been paid in full.
  • Routine maintenance and minor conditions such as stains, checking, shallow warping, and water spots that are a function of proper care and maintenance and which may be corrected by following the techniques specified in the Care & Maintenance Guide are not covered.
  • This warranty does not cover product installed with known or visible manufacturing defects at time of installation, including but not limited to color variance or flatness deviation beyond reasonable expectations.
  • This warranty does not cover products that live in homes without whole house humidifier units.
  • This warranty does not cover END grain construction products. question-mark

“No-Risk” 30-day Return Policy

If any defect both in the workmanship or production specifications don’t meet your expectations we will be happy to accept your returned J. Aaron countertop within 30 days of your receiving it. Upon receiving your returned J. Aaron countertop, we will issue a full refund of not only the purchase price, but the original outbound shipping that was paid at the time of your order as well.

All returns must obtain a return authorization number in advance, which must be issued prior to return shipment. Returns must be received in “like new” condition and include all original packaging materials.

Restrictions

Unfortunately we’re not Wal-Mart so there are some things that are not included in this policy.

  • Color will vary when compared to a sample and is not a reason for a return.
  • Grain will vary when compared to a sample and is not a reason for a return.
  • Natural wood character will vary when compared to a sample and is not a reason for a return.
  • Distressing will vary when compared to a sample and is not a reason for a return.

These are all natural aspects of the material and no one way is the correct way.