Terms Of Sale
- Standard products like cutting boards, samples and slabs can be returned within 30 days of purchase. The product needs to be undamaged and unaltered. Return shipping costs are the responsibility of the customer though we are happy to use our shipping accounts for the discounts they offer and then invoice the customer for the charges.
- Custom products can be canceled only before production begins. Once production has begun they can not be canceled for any reason. Custom products can not be returned.
Production Lead Times
Quoted production lead times are estimates only and not guaranteed. A delay in the Buyer receiving the order is not considered a reason for cancelation or return.
All disputes must take place in Atlanta, GA.
All shipments are FOB Origin. Shipments are sent pre-paid and will be added to the invoice. Once the shipment is received by the freight company the product becomes the sole property of the customer who takes full risk for all loss or damage incurred during transportation. All claims of damage or loss must be made by the customer against the freight company. J. Aaron LLC is not responsible for any damage, visible or not.
J. Aaron LLC will quote the S&H prior to the order being placed. This is based on delivery to a commercial address with a dock high. This is only an estimate. The costs may exceed the estimate resulting in a higher cost to the buyer. J. Aaron LLC is not responsible for these added fees.
Our lifetime warranty covers all residential, fully finished products. For a full description please visit our Warranty web page.